TERMS AND CONDITIONS

Last updated: 18 August 2026

1. General Information

The online store available at https://explorebykids.com ("Store") is operated by:

Explore By Kids
Lisegårdsvænget 37
4030 Tune
Denmark
CVR No.: 42474835
E-mail: info@explorebykids.com

The Store offers digital children's books, educational materials and other digital products ("Digital Products").

These Terms and Conditions ("Terms") regulate the purchase and delivery of Digital Products through the Store.

By placing an order, the Customer confirms that they have read and accepted these Terms.

2. Digital Products

1. All products offered through the Store are digital products.

2. Digital Products are delivered electronically and are not physically shipped.

3. After successful payment, the purchased Digital Product will normally be sent to the e-mail address provided by the Customer during the ordering process.

4. The Customer is responsible for providing a correct and functioning e-mail address.

5. The Customer is also responsible for having an appropriate device, internet connection and software required to access and use the purchased Digital Product.

3. Orders

1. Orders can be placed through the Store at any time, subject to the technical availability of the Store.

2. To place an order, the Customer selects the Digital Product, adds it to the shopping cart, provides the required information, selects a payment method and completes the payment process.

3. Before completing the purchase, the Customer will have the opportunity to review the order and correct any errors.

4. The Customer must accept these Terms before placing the order.

5. After the order has been placed, the Customer will receive an order confirmation by e-mail.

6. The purchase contract is concluded when the order has been successfully placed and payment has been authorised.

7. The Store may cancel an order in justified cases, including technical errors, suspected fraudulent transactions or clearly incorrect product or price information. If payment has already been made, the Customer will receive a refund.

4. Prices and Payment

1. Prices of Digital Products are displayed on the Store at the time of purchase.

2. The Store currently offers the following payment methods:

   • online payment through Tpay;

   • payment by credit or debit card through Tpay.

3. Payments are processed by the external payment service provider Tpay.

4. The Store does not have access to the Customer's complete card payment details.

5. The Digital Product will be delivered after successful payment authorisation.

5. Delivery

1. Digital Products are delivered electronically by e-mail.

2. Delivery normally takes place after successful payment and confirmation of the order.

3. The Customer should check their spam, junk or other filtered e-mail folders if the Digital Product has not appeared in their inbox.

4. If the Customer does not receive the purchased Digital Product, they should contact:

info@explorebykids.com

5. In the event of a technical problem preventing delivery, the Store will make reasonable efforts to resend the Digital Product or provide another appropriate method of access.

6. Right of Withdrawal – Digital Content

1. Consumers generally have a statutory 14-day right of withdrawal when entering into contracts online.

2. In the case of digital content that is not supplied on a tangible medium, the Customer may lose the right of withdrawal when delivery of the Digital Product begins, provided that:

   a) the Customer has expressly consented to the delivery beginning before the expiry of the withdrawal period; and

   b) the Customer has acknowledged that they thereby lose their right of withdrawal.

3. The Store will obtain the required consent and acknowledgement during the ordering process.

4. Once the Digital Product has been delivered following the Customer's express consent and acknowledgement, the Customer cannot withdraw from the contract merely because they have changed their mind.

5. If the Customer does not provide the required consent to immediate delivery, the Digital Product may not be delivered until the applicable withdrawal period has expired.

7. Complaints and Conformity

1. The Store is responsible for ensuring that the Digital Products supplied comply with the applicable statutory requirements and the purchase agreement.

2. If a Customer experiences a problem with a Digital Product, the Customer should contact:

info@explorebykids.com

3. The complaint should include, where possible:

• the Customer's name;

• the e-mail address used for the purchase;

• the order number;

• a description of the problem;

• relevant screenshots or other information showing the problem.

4. Depending on the circumstances and applicable law, the Store may remedy the problem, provide a corrected version of the Digital Product, restore access, reduce the price or provide a refund.

5. Consumers retain their mandatory statutory rights concerning the conformity of digital content and digital services.

8. Intellectual Property

1. All Digital Products offered through the Store are protected by copyright and other intellectual property laws.

2. The purchase of a Digital Product gives the Customer a limited, non-exclusive right to use the Digital Product for personal, non-commercial purposes, unless otherwise expressly stated in the product description.

3. The Customer may not:

• resell or redistribute the Digital Product;

• make the Digital Product publicly available;

• upload the Digital Product to websites, file-sharing services or social media;

• reproduce or commercially exploit the Digital Product;

• distribute the Digital Product to third parties for commercial purposes.

4. Copyright and other intellectual property rights remain with the respective rights holder.

9. Personal Data

Personal data provided in connection with the use of the Store and the purchase of Digital Products is processed in accordance with the Store's Privacy Policy.

The Privacy Policy explains how personal data is collected, used, stored and protected and describes the Customer's rights under applicable data protection law, including the GDPR.

10. Technical Requirements

The Customer must have:

• an active e-mail address;

• an internet connection;

• a compatible computer, smartphone, tablet or other device;

• appropriate software capable of opening the supplied file format.

The Store is not responsible for technical problems caused solely by the Customer's device, software, internet connection or e-mail service.

11. Changes to the Terms

The Store may update these Terms where necessary, particularly due to changes in applicable law, payment methods, technical functionality or the operation of the Store.

The Terms applicable at the time the Customer places an order shall apply to that order.

12. Governing Law and Consumer Rights

1. These Terms are governed by applicable Danish and European Union law.

2. Nothing in these Terms limits any mandatory consumer rights that apply to the Customer under the law applicable to the purchase.

3. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in effect.

13. Contact

For questions regarding orders, Digital Products, payments or complaints, please contact:

Bygg & service
Lisegårdsvænget 37
4030 Tune
Denmark
CVR No.: 42474835
E-mail: info@explorebykids.com

Website: https://explorebykids.com